Refund policy

Returns & Refund Policy

Website: vynos.shop

We offer a 90-day return policy, which means you have 90 days from the date you receive your item to request a return.

To be eligible for a return, your item must be:

  • In original condition

  • Unused and undamaged

  • Returned in its original packaging

  • Accompanied by proof of purchase

How to Start a Return

To initiate a return, please contact us at sitcom.static@outlook.com within the 90-day return window.

Once your return request is approved, we will provide instructions on how and where to send your item.
Items sent back without prior approval will not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs.
We do not cover return shipping fees unless the item arrives damaged, defective, or incorrect.

Shipping fees are non-refundable.

Damaged or Incorrect Items

Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery so we can resolve the issue.

Non-Returnable Items

We do not accept returns for:

  • Sale items

  • Gift cards

  • Custom or personalized products

Exchanges

If you’d like a different item, the fastest option is to return the original item (following our return process) and place a new order through vynos.shop.

European Union 14-Day Right of Withdrawal

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.

Returned items must meet the same conditions outlined above (unused, undamaged, original packaging, proof of purchase).
Return shipping costs are the responsibility of the customer.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at sitcom.static@outlook.com.